You can have the best product in the market and sell it at a great price, but if your customers have to jump through hoops to buy it, that doesn’t matter. That’s why Dixon Energy believes that superior, responsive customer service is crucial to our mission.
We take home comfort seriously and never want you to worry about our ability to deliver your fuel or fix your equipment. With that commitment in our hearts, Dixon Energy has been working on upgrading our technology to ensure the most seamless and satisfying customer experience possible.
We’ve invested in a new suite of software to serve you better. This new system integrates all the parts of our back-office operations to work smoothly together, including propane and heating oil delivery and dispatching.
As a customer, you might not see this software at work, but you will undoubtedly benefit from the higher level of service it allows us to provide. With this technology, we can quickly verify all the essential info about our deliveries, from the number of gallons to the proper address.
If you need an emergency delivery, our software can let us know which driver is closest to your home, so we can get you the fuel you need faster.
Dixon Energy has other digital offerings to streamline how you receive billing and remit payments.
You can reduce the paper clutter around your home with paperless billing. We’ll send invoices and statements directly to your email. You’ll have a complete digital record of your Dixon Energy account activity.
With Auto Pay, you can stop relying on the overstretched postal service to get your payments to us. You don’t even have to remember when your bill is due! We’ll automatically deduct your payment from your credit card. You save a stamp!